Team Leader Training
PRACTICE MANAGER & TEAM LEADER TRAINING
FOR Dental & GP Practices,
Specific modules have been designed, specifically for Practice staff to develop leadership skills and knowledge. Participants should ideally attend the whole programme for maximum benefit but can opt in and out to meet specific needs. All modules are a half day duration to fit in with Practice needs and support Continuous Professional Development.
All programmes are delivered at hotel locations across the UK. Costs are reduced by 15% for those signing up in 2009 at only £90 per person per session plus vat.
At the end of this programme of leadership training modules, Practice Managers will have a good understanding of how to manage people issues within the legislation, understand best practice and implement HR policies and procedures effectively. They will have a greater understanding of their role and how to support the principal GP or Dentist in driving the people agenda to maximize individual and Practice performance. The whole programme is designed to equip Practice Managers and team leaders with the essential skills and knowledge required to meet their role requirements effectively, professionally and with confidence.
Module 1 Introduction to leadership skills
Setting the scene, course objectives and outline programme
Leadership skills
Habits of effective leaders, what does good look like
Lessons to be learned from great leaders in business, politics and sport
Guidelines to good leadership and main courses of failure
Assessing your personal leadership skills and style
People and task, getting the balance right
What the Practice needs from its Practice Manager/team leader
Review expectations, roles and responsibilities
Ownership, responsibility, making things happen
Action planning and preparation for module 2
Module 2 Performance management
Review module 1, learning into action
Managing team performance, measuring success
Driving Practice performance, setting and meeting targets and objectives
Setting objectives and monitoring performance
Introducing performance appraisal systems- best practice
Developing appraisal and feedback skills
Coaching and developing
Action planning, preparation for module 3
Module 3 Managing within the law
Review module 2, learning into action
Managing underperformance- conduct and capability
Managing resources
Clarifying expectations and setting standards
Coaching and counselling
Disciplinary and grievance procedures, terminations
New statutory guidelines and ACAS
The legal framework
Assessing risks
Auditing your HR policies, procedures and practices
Action planning, preparation for module 4
Module 4 Managing absence and stress
Review module 4, learning into action
Short term absence
Long term absence
Stress awareness and management
Minimum standards and procedures for effective management and control
Documentation
Action planning, preparation for module 5
Module 5 Recruitment and selection
Best practice process
Competency based interviewing – design and practice
Discrimination- the risks
Record keeping
Clarity of match to job description and person specification
Validity and reliability of selection methods/assessment tools
Cost effective selection routes
Action planning, preparation for module 6
Module 6 Team building
Creating your effective working team
Team working, team building
Tuckman model- forming to storming
Morale and motivation
Understanding motivation
Motivation theories
Practical application
Practical, effective communication
Decision making, problem solving, managing time and resources
Action planning
Module 7 Health & Safety
Health and safety risk assessment
Internal ownership and compliance
Best practice
Legal requirements
Documentation and reporting
The role of the practice manager and key responsibilities to meet the legislation
Additional Development Activities for individual practices
Team Building
Lead dentist and GP- business owner strategic planning
Coaching for the top team
Facilitation to support the management team in identifying, clarifying, documenting and implementing focused business plans and key objectives
Financial planning.
